Shipping policy

Here's your shipping policy corrected — the two big fixes are the $2.99 rate (it said $4.99) and US-only shipping (it listed UK/Australia/NZ, which you're not set up for).

Shipping Policy

We ship every RemediRoots order with care — and we want to be upfront about timelines so you know exactly what to expect.

Where We Ship

We currently ship within the United States (all 50 states and U.S. territories). We do not ship internationally at this time.

Shipping Costs

  • Orders under $50: $2.99 standard shipping
  • Orders $50 and over: Free standard shipping

Processing Time

Orders are processed within 1–3 business days after they are placed. Orders placed on weekends or holidays begin processing the next business day. You'll receive an email confirmation with tracking information as soon as your order ships.

Delivery Time

Most U.S. orders arrive within 6–10 business days from the date your order ships. Total time from order to delivery is typically 7–13 business days.

Delivery times are estimates and may vary based on your location, carrier delays, weather, and other factors outside our control.

Order Tracking

Once your order ships, you'll receive a tracking number by email. You can track your order anytime from your confirmation email, or contact us at support@remediroots.com.

Shipping Delays

While we do our best to ship every order on time, occasional delays can happen due to high order volume, carrier issues, weather events, or other circumstances outside our control. If your order is significantly delayed, we'll notify you by email.

Lost or Stolen Packages

Once your package is marked "Delivered" by the carrier, RemediRoots is not responsible for lost or stolen packages. If tracking shows delivered but you can't locate your package, we recommend:

  • Checking with neighbors and household members
  • Looking around your delivery area — porches, mailboxes, side entrances
  • Contacting your local post office or carrier
  • Filing a claim directly with the shipping carrier

If you believe your package was stolen, contact us at support@remediroots.com and we'll do our best to help, though we cannot guarantee replacement or refund for stolen packages.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email support@remediroots.com within 7 days of delivery with photos of the issue. We'll send a replacement at no cost or issue a full refund — your choice.

Wrong Address

Please double-check your shipping address before placing your order. RemediRoots is not responsible for orders shipped to incorrect addresses provided at checkout. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment, but additional shipping costs may apply.

Address Changes

If you need to change your shipping address, contact us at support@remediroots.com immediately. We may be able to update it if your order hasn't shipped, but once your order is in transit, we cannot make changes.

Holiday Shipping

During peak holiday seasons (November through January), shipping times may be longer than usual due to high carrier volume. We recommend ordering early during these periods.

Currency

All prices on this website are listed in U.S. Dollars (USD).

Questions?

If you have any questions about your order or our shipping policy, please email us at support@remediroots.com. We typically respond within 1-2 business days.

RemediRoots 191 North Ave, Ste 240 Dunellen, NJ 08812 United States